Monthly Monitoring / Security / Maintenance / Unlimited Phone Support

$25.00 / month

Shared across all of a single customer’s devices

Includes:
  • Managed Antivirus (ESET Endpoint Security)
  • Web Protection – Optional Web Filtering
  • Automated Windows Updates
  • Automated Supported Third Party Software Updates
  • Unlimited Phone Support
    • Phone – Questions we can answer or easily walk-through over the phone
    • Remote – We connect to the computer over the internet and help via screen sharing session – Billed in 15 minute increments at our hourly rate
    • On-Site – On Site Service – Billed in 15 minute increments at our hourly rate with a 1 hour minimum
  • Optional Add-On
    • Backup Agent – Requires 1 backup bucket per Account (1 Bucket for all of a single customers Backups)
    • Backup Bucket

Add-On Information:

Online Backup (Group of products)
  • A single customer needs 1 backup bucket and 1..n backup agents
  • Backups are Incremental Forever
  • Backup buckets is based on used storage, not protected item size – Our backups use great deduplication and compression to save space.
  • Default Retention policy
    • Dailies for 7 Days
    • Weeklies for 4 Weeks
    • Monthlies for 6 Months
Backup Options:

Client 

  • Only Client Operating Systems
  • Client Backup agent can backup the following
    • Files and Folders
    •  MySQL
    • Program output
    • Windows System Server State
    • Windows System Backup

Server

  • Server Operating Systems and Any Client OS using the backup types below
  • Server is defined as any backup agent backing up the following items
    • Hyper-V
    • Microsoft Exchange
    • Microsoft SQL
    •  MongoDB
    • Application-Aware Writer
Backup Buckets:
  • Shared across all of a single customer’s devices