Monthly Monitoring / Security / Maintenance / Unlimited Phone Support

• Managed Antivirus (ESET Endpoint Security)
• Web Protection – Optional Web Filtering
• Automated Windows Updates
• Automated Supported Third Party Software Updates
• Unlimited Phone Support
  • Phone – Questions we can answer or easily walk-through over the phone
  • Remote – We connect to the computer over the internet and help via screen sharing session – Billed in 15 minute increments at our hourly rate
  • On-Site – On Site Service – Billed in 15 minute increments at our hourly rate with a 1 hour minimum
• Optional Add-On
  • Backup Agent – Requires 1 backup bucket per Account (1 Bucket for all of a single customers Backups)
  • Backup Bucket

Add-On Information:

• A single customer needs 1 backup bucket and 1..n backup agents
• Backups are Incremental Forever
• Backup buckets is based on used storage, not protected item size – Our backups use great deduplication and compression to save space.
• Default Retention policy
  • Dailies for 7 Days
  • Weeklies for 4 Weeks
  • Monthlies for 6 Months

Client 

• Only Client Operating Systems
• Client Backup agent can backup the following
  • Files and Folders
  •  MySQL
  • Program output
  • Windows System Server State
  • Windows System Backup

Server

• Server Operating Systems and Any Client OS using the backup types below
• Server is defined as any backup agent backing up the following items
  • Hyper-V
  • Microsoft Exchange
  • Microsoft SQL
  •  MongoDB
  • Application-Aware Writer

• Shared across all of a single customer’s devices