Monthly Monitoring / Security / Maintenance / Unlimited Phone Support
$25.00 / month
Includes:
- Managed Antivirus (ESET Endpoint Security)
- Web Protection – Optional Web Filtering
- Automated Windows Updates
- Automated Supported Third Party Software Updates
- Unlimited Phone Support
- Phone – Questions we can answer or easily walk-through over the phone
- Remote – We connect to the computer over the internet and help via screen sharing session – Billed in 15 minute increments at our hourly rate
- On-Site – On Site Service – Billed in 15 minute increments at our hourly rate with a 1 hour minimum
- Optional Add-On
- Backup Agent – Requires 1 backup bucket per Account (1 Bucket for all of a single customers Backups)
- Backup Bucket
Add-On Information:
Online Backup (Group of products)
- A single customer needs 1 backup bucket and 1..n backup agents
- Backups are Incremental Forever
- Backup buckets is based on used storage, not protected item size – Our backups use great deduplication and compression to save space.
- Default Retention policy
- Dailies for 7 Days
- Weeklies for 4 Weeks
- Monthlies for 6 Months
Backup Options:
Client
- Only Client Operating Systems
- Client Backup agent can backup the following
- Files and Folders
- MySQL
- Program output
- Windows System Server State
- Windows System Backup
Server
- Server Operating Systems and Any Client OS using the backup types below
- Server is defined as any backup agent backing up the following items
- Hyper-V
- Microsoft Exchange
- Microsoft SQL
- MongoDB
- Application-Aware Writer
Backup Buckets:
- Shared across all of a single customer’s devices
