I recently had an ugly issue with a clients Managed Online Backup. It would not backup 🙁
I had problems connecting to the backup server, would not authenticate or create a proper token(security). After a ton of research and troubleshooting, I also noticed Windows Update Service was crashing. This led me to believe there was an issue with packet loss or a network issue I was not seeing.
One of my favorite phrases I tell all my clients is, “If at first it does not work, REBOOT” In this case, restart socket connections. And what do you know, it finally worked and fixed a few other small issues. But backup and Windows Update is all working again. Funny thing about this story, I was actually on the phone with the data center technician trying to figure out the online backup issue and he came right out and told me “I have no idea”, and 5 minutes into the call I said hmmm let me try something and this is what I did
1.Click the Windows Start button.
2. Type Cmd in the Start Search text box and press Ctrl-Shift-Enter (keyboard shortcut to run Command Prompt as Administrator). Click Continue to allow elevation request.
3. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.
4. Type netsh int ipv4 reset in the Command Prompt shell, and then press the Enter key.
5. If you use ipv6, type netsh int ipv6 reset in the Command Prompt shell, and then press the Enter key.
Restart the computer
Note: you may need to run Network Diagnostics afterwards to “repair” your connection after this. Restarting the system usually fixes any issues, but just in case.
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